Order Services Specialist
Nearpod
About Us
Renaissance® is a global leader in education technology. We help schools and school groups in the UK and around the world with educational assessments, practice and intervention solutions, and data analytics. Renaissance now incorporates GL Assessment (known internationally as GL Education), too – a leading provider of educational assessments.
Together, our assessments offer the ideal starting point to help teachers understand their students’ strengths and pinpoint areas of need. Our teaching and learning tools then provide effective next steps, with online literacy and maths solutions that meet students exactly where we are.
Worldwide, we support over 18 million students, operating in over 100 countries.
The Order Services Specialist plays an integral part in the order to cash lifecycle for our customers. You'll be responsible for the accurate and timely processing of customer orders through different order methods into the ERP system, as well as ensuring digital products are provisioned correctly on the relevant platform.
With the customer at the forefront of what we do, the Order Services team work closely with Sales, Accounts Receivable, Retention & Customer Services delivering exceptional customer experience.
Sales Order Operations Executive, Job Responsibilities:
- Knowledgeable on product and pricing changes
- Processing contracts into NetSuite
- Validating quotes using Salesforce for research and reconciliation of customer information, verifying that pricing and SKUs are correct
- Responsible for understanding and enforcing company business policies and procedures pertaining to pricing and discounting
- Process customer amendments and full cancellations
- Document management including but not limited to verification of all signed quotes are added into Salesforce.
- Respond to customer (internal) requests via phone, email, chatter, teams chat, or other.
- Work closely with the Accounts Receivable team on invoicing questions
- E-Commerce order validation and processing into NetSuite
- Regular review and updates of the OS teamwork instructions
- Monitoring orders on a daily basis and working with internal teams for prompt resolution
- Provide support in any project-related work within the sales order processing team
- Identify key areas of improvement, in particular process improvements
Skills and experience you can bring:
This role will suit someone who has worked in an order processing environment and has a great understanding of how an ERP system works and can work as part of a team as well as independently.
- Excellent attention to detail
- Ability to work in a fast-paced environment
- Great team player & also able to work independently
- Excellent verbal & written skills
- Numerate and accurate
- Proficiency in Microsoft Office
- Previous experience working in an ERP system
- Ability to communicate clearly at all levels and across functions
- Strong engagement with colleagues, individually and as a team
- Champions positive change within the business
Additional information:
Permanent role, hybrid working in our Swindon Site. (SN2 8HB)
We offer a salary up to £27,0000 Plus lots of amazing benefits.
Benefits:
- 25 Days per annum plus Bank Holidays (3 to be used for our Christmas shutdown)
- A day off for your birthday, to be used in the month of your birthday.
- 5 volunteering day so you can have time to give to a cause of your choice
- Access to a benefits and discount platform with access to 1000’s of discounts at retailers, leisure attractions and restaurants (provided by Reward Gateway)
- BUPA Healthcare, Life assurance, Permanent health insurance
- Pension scheme with enhanced employer contribution
We have an ongoing commitment to Diversity, Equity and Inclusion and have taken strides to become a more welcoming and inclusive workplace, including the introduction of our DEI Matters Network which is owned and driven by our staff.
We are an equal opportunities employer. We encourage and welcome applications from all underrepresented groups, as we believe and strive for community representation within our organisation.
If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend any interview, please contact us and we will talk this through with you.
All your information will be kept confidential according to GDPR guidelines. Please note that we can only consider applicants who already hold a full work permit.
This role is subject to DBS and background checks.